create a credit note

Last Updated 26 days ago

With a credit note, you can credit an invoice or part of an invoice for which you have already received a payment. Therefore, when you create a credit note, you must select a payment method that you want to use to refund the guest's credit.

If you have not received any payment yet and would like to make changes to an invoice, please cancel the invoice. Once an invoice has been canceled, the associated booking is editable again and you can issue a new invoice.

To create a credit note please open the invoice archive. Under "Action" you will find the menu item "Credit".

You can credit all items of an invoice, individual items or even parts of an invoice item. When a position has been fully credited, it will be editable in the reservation and can be cancelled or changed there.

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